Leadership and the Importance of Systems

by Rebecca on October 18, 2015

Why can’t people just do their jobs?

Is this something you have ever said or at least thought?  I am embarrassed to say that I have.  One of my favorite communicators once said “Systems create behaviors,” and he believes that up to 80% of the problems wesystems see in our businesses have more to do with the systems (or lack of systems) in place than the people.

I am not naturally a systems person.  I am actually one that revolts from systems, as they feel too confining for my entrepreneurial self.  My entire working life, I have always thought of things like systems as confining and something only big corporations do to keep employees in their place.


This is a post from our archive – we’re sharing it again because it’s still very relevant. Please visit the original post and then join the conversation – we’d love to hear your thoughts on the importance of systems. 


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{ 2 comments… read them below or add one }

Hilarie Jerauld October 19, 2015 at 7:53 am

So true!! I have learned through many trails and errors that if it truly is important that something is done “my way” I have to make my expectations very clear, including deadlines. The best way to do this is with a process that is WRITTEN DOWN so everyone gets the same message about how to do it. These are constantly evolving and never carved in stone.


Judy October 20, 2015 at 8:52 pm

I completely agree! I’m an entrepreneurial systems lover 🙂 Which means once I’ve come up with an idea I love to design a system to help achieve it with consistency. And I also agree that following a system frees your brain to come up with even more great ideas. I also think the key is in ensuring your team members are aware that although following the system is essential, it’s also always up for improvement as Hilarie mentions in her comment. Maybe we should put big posters up in workplaces: Before you blame a person, check the system!


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