Why can’t people just do their jobs?
Is this something you have ever said or at least thought? I am embarrassed to say that I have. One of my favorite communicators once said “Systems create behaviors,” and he believes that up to 80% of the problems we see in our businesses have more to do with the systems (or lack of systems) in place than the people.
I am not naturally a systems person. I am actually one that revolts from systems, as they feel too confining for my entrepreneurial self. My entire working life, I have always thought of things like systems as confining and something only big corporations do to keep employees in their place.
This is a post from our archive – we’re sharing it again because it’s still very relevant. Please visit the original post and then join the conversation – we’d love to hear your thoughts on the importance of systems.