I don’t know why but this is something I have never been great at doing while at work. If you catch me at home or at Cross-fit™ then compliments and support roll of my tongue, but at work-not so much.
I think part of the issue is that when I was going through veterinary school as well as my internship and residency, any type of praise was rarely given. In fact, my motto was “ Well, I better pat myself on the back because no one else will”. I am sure that you have had a similar experience.
Our team is reading The Five Languages of Appreciation in the Workplace by Gary Chapman and Paul White, and it has been a bit of a slap in the face to me. The Five Languages of Appreciations in the Workplace breaks down the different types of appreciation that can and SHOULD be demonstrated in the workplace.
Words of Affirmation
Acts of Service
There is a catch though-in order for it to have a POSITIVE impact, you must communicate to your team members in the way they hear it best. What I mean by that is someone who needs words of affirmation probably won’t be too excited about getting tickets to this weekend’s hockey game.
Chapman and White say, “Research indicates that communicating appreciation to employees decreases the chances of their leaving, increases customer satisfaction and sometimes improves productivity.” Do these sound like things you would like to improve in your hospital?
What I love about this book is that who ever buys it can then take a free online assessment that will detail their top 2 appreciations at work. This is a fantastic book to work through with your leadership team and then for them to then work on with their direct reports.
Reading this book has made me realize that I MUST change my mind-set and understand that my team wants and needs appreciation from me. This goes for you too!
Does it come naturally or is it a challenge for you to make your team feel appreciated?
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