I used to be horrible at hiring. One of the people I hired a number of years ago I let go after asking the rest of my team- if something came up do you think “Joe” would throw you under the bus to save himself and they all said yes. Another hire I made was a fantastic technician but completely did not get the culture or the why behind what we do. In both cases though, the fault was on me and not them.
I did a horrible job because I did not have CLARITY about my practice’s core values and purpose (the why behind what you do) nor did I know the “type” of person I wanted on the team.
Like most people, I used to hire based on skills. IF she could do a good job technically and she wasn’t an idiot then she would probably be a good fit.
Seriously, like most of you I felt I was just flipping a coin deciding whom to bring on my team.
This is nuts, as these people were the “face” of my practice and how they interacted with our customers and clients truly could make or break the business. Let alone, who wants to hang out with people you don’t particularly like?
I bet your hiring experiences are similar to mine.
Interestingly enough, now people ask me all the time how in the world I find such great people. As a matter of fact, the hospital I spoke of a few weeks ago was telling us they just need to hire someone just like Jenn. Is that even possible? Yes, actually it is.
What changed? How am I now able to find such awesome people like Nicole, Jenn and Missy? Is it magic? Is it because I am a specialist? Is it because I outsource my hiring to someone else?
Well actually it is a lot simpler that any of those things and it is something you can do too.
What has made all the difference in finding the right people is having CLARITY about who we are, what we do and who are the types of people we need on our team.
Who we are: I had to figure out what mattered to me- what our core values were.
What we do: this took some time to figure out but at the end of the day what mattered most to me was “providing the surgical excellence and compassionate service I would want for my own pet”
Who do we need on our team: I have spoken extensively about DISC profiles here and here. I would NEVER bring someone on my team again without doing a DISC profile first. Yes, it is an investment on the front end BUT it is a heck of a lot cheaper than hiring the wrong person!
In order to hire the RIGHT person, you must do your due diligence to make sure they are aligned with your hospital’s core values, they embrace the “why behind what you do” and they have the best DISC profile to fit on your team.
I will bet you if you take the time to create CLARITY then you too will be able to hire rock stars like I have been able to!
Do you need help with figuring out your core values, you “why” or with DISC- if so CatalystVETS is here to help you! Just click here and we will be in touch!