How to Keep the Best People on Your Team

by Rebecca on August 10, 2014

Best Team ConceptWe recently brought a new team member on board.  It is always a big deal to find someone who fits with your hospital’s core values and “gets” the why behind what you do.  I will almost guarantee you, if you hire some one who is aligned with your hospital’s core values and “gets” the why behind why you do what you do, then you will have a great team member on your hands.

The challenge we all have once we found a great team member is keeping them!  I don’t know about you, but when I hire the right person I don’t want them leaving any time soon! The wonderful thing about a great team member is they constantly want to improve and become more of an asset to you and your hospital.

A few years ago, I heard Andy Stanley speak about his team’s commitment to each other and it really resonated with me.  These commitments to each other are essential if you want the best people to stay in your hospital.

Not only do we have our core values and a clearly stated purpose but what really took us from a good team to a great team was our commitments to each other, and I had to be the one to make it happen.  These are my team’s commitments and what we do for each other every day.

When there is a gap between what I expected and what I experienced, I will believe the best.

When other people assume the worst about you, I will come to your defense.

If what I experience begins to erode my trust, I will come directly to you about it.

When you confront me about the gaps I’ve created, I will tell you the truth.

None of these things come naturally to me at all!  As a matter of fact, I have failed miserably at all of these things in the first few years of running my business.  What I have learned over the last couple of years is if I have great people on my team I owe it to them to create the best working environment possible and our commitments to each other help make that possible.

I think there are some of you who intuitively (unlike me) do these things and if so that is great, but are they written down and discussed?  Having a great team is hard work but the rewards are so worth it!

Are you willing to do what it takes to keep the best people working in your hospital?

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{ 4 comments… read them below or add one }

Judy Stout August 10, 2014 at 9:16 am

These are great reminders. I don’t know that I’ve ever written them down except in my personal journal, but that’s a great idea. I can see having a record would help to put protocols in place where needed.


Rebecca August 10, 2014 at 12:02 pm

Thanks Jude! There is something about writing down that makes it more real- at least that is true for me! 🙂


Sherry Watson August 12, 2014 at 9:29 am

Hi Dr. Tudor, I enjoyed your post. I shared it on FB because it isn’t just about a vet office. It’s great advice for anyone leading a team. I remember when I was an Office Manager, in the late 90’s “synergy” was the buzz word for every meeting. Anyway. . . . thanks for the reminder about team work and Abbigale (our doxie) who is almost 14 now, sends her love. She goes to Dr. Elias now and Abbey is doing great. She has Cushing’s but it is controlled with meds. Once we got that under control she got to a healthy weight and starting acting like she is 7 instead of almost 14! Keep doing what you do to save those precious animals!!!


rebecca August 17, 2014 at 3:47 pm

Thanks so much and I glad to hear Abbey is doing well!!


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