We recently brought a new team member on board. It is always a big deal to find someone who fits with your hospital’s core values and “gets” the why behind what you do. I will almost guarantee you, if you hire some one who is aligned with your hospital’s core values and “gets” the why behind why you do what you do, then you will have a great team member on your hands.
The challenge we all have once we found a great team member is keeping them! I don’t know about you, but when I hire the right person I don’t want them leaving any time soon! The wonderful thing about a great team member is they constantly want to improve and become more of an asset to you and your hospital.
A few years ago, I heard Andy Stanley speak about his team’s commitment to each other and it really resonated with me. These commitments to each other are essential if you want the best people to stay in your hospital.
Not only do we have our core values and a clearly stated purpose but what really took us from a good team to a great team was our commitments to each other, and I had to be the one to make it happen. These are my team’s commitments and what we do for each other every day.
When there is a gap between what I expected and what I experienced, I will believe the best.
When other people assume the worst about you, I will come to your defense.
If what I experience begins to erode my trust, I will come directly to you about it.
When you confront me about the gaps I’ve created, I will tell you the truth.
None of these things come naturally to me at all! As a matter of fact, I have failed miserably at all of these things in the first few years of running my business. What I have learned over the last couple of years is if I have great people on my team I owe it to them to create the best working environment possible and our commitments to each other help make that possible.
I think there are some of you who intuitively (unlike me) do these things and if so that is great, but are they written down and discussed? Having a great team is hard work but the rewards are so worth it!
Are you willing to do what it takes to keep the best people working in your hospital?