Your Team

I hate conflict as much as anyone else, it’s exhausting and a distraction. But in The Advantage, Lencioni addresses why healthy conflict on your leadership team is actually beneficial for your business. I don’t know about you, but if I ever hear a couple say they never have an argument then I immediately think, “Uh […]

I have written before about the importance of the leadership team in your hospital and that sentiment got reinforced when reading Patrick Lencioni’s The Advantage. There is too much at stake when running an animal hospital today to believe that one person has all the answers, and honestly, it is too much a burden for […]

What Are The Communication Walls?

by Rebecca on May 31, 2015

Note: Today we are sharing of one of our top posts from the archive because we believe this is important and timeless information – be sure to join the conversation and let us know what you think Communication: The 4 Walls that Protect Your Team Once CLARITY is in place (the leadership team, purpose and core values, and […]

Got Issues?

by Rebecca on March 8, 2015

What do you do with a Team Member with Some Issues? Dave Ramsey first introduced me to the term Sanctioned Incompetence. To sum it up, sanctioned incompetence means that if we allow people to get away with bad behavior then it will ultimately destroy the morale of the team. Sanctioned incompetence will destroy your hospital’s […]

What Always Fills a Communication Void

by Rebecca on March 1, 2015

Note: We are sharing some of the most popular posts from our archives. We believe this topic is as relevant today as it was when originally written and we hope you’re challenged in new ways. I was having a conversation with a friend of mine who works for an animal hospital I do not do […]