Your Hospital

What Can Happen When Your Hospital Has Clarity

by Rebecca on August 2, 2015

Over the last couple of years, one of our CatalystVETS partners has embraced the 4-C Blueprint and has seen amazing success. What partnering with CatalystVETS and the 4-C Blueprint has allowed them to have is CLARITY about who they are, the why behind what they do and how they do things in their hospital. Let me […]

I have recently finished The Advantage by Patrick Lencioni and it is a fantastic book. I would recommend it all to animal hospital owners and hospital leadership teams. If you read this book and apply the principles he outlines it will no doubt improve your hospital’s “health”. In The Advantage, Lencioni walks you through the 4 disciplines, which […]

Think about your client experience

by Rebecca on May 3, 2015

I had the pleasure of having annual exams with two doctors recently and wow what a contrast in experiences! I don’t know about you, but it is always a little odd for me to be the one getting the exam instead of giving it. First, I went to my ophthalmologist’s office.  The nurse who took me […]

Marketing Does Not Have to Suck

by Rebecca on April 26, 2015

Traditional marketing has always been about what the latest fad is. In veterinary medicine, all the rage right now are loyalty programs and wellness plans. Are these even going to help your hospital grow and thrive? I seriously doubt it! Think about your grocery stores and their “loyalty card”- is that why you go to one grocery store […]

Is Every Problem Solvable?

by Rebecca on April 19, 2015

I cannot speak for you, but I know that in my hospital, there are challenges we cannot ever solve and actually if we do, it could be detrimental to our business.  Learning about this third category of problems has made all the difference.  (In the interest of full disclosure, this is something we first heard Andy Stanley talk […]