How to Envision, Create, and Sustain Your Ideal Animal Hospital

by Rebecca on April 8, 2013

There are four things you must do in order to create the type of animal hospital you have always imagined.  You must create clarity, improve communication, develop an ideal culture, and create your unique animal hospital. Having these core principles in place will help you:

                                             1. Attract the right people

                                             2. Make your practice stand out in a crowd

                                             3. Allow you to have a life, as well as be a practice owner

A great analogy for this is how you would go about building a house.  First is the foundation, then the walls, next the inside, and lastly the roof.Building a House

Clarity-the foundation

  • First, knowing and articulating your why (purpose) and core values;
  • Second, creation of your leadership team;
  • Last, figuring out your uniqueness-what makes you stand-out from the hospital a mile down the road.

Once you have the foundation set, then the walls go up.

Communication-the four walls

1. There needs to be scheduled weekly leadership team meetings.

2. Scheduled weekly or biweekly team (hospital staff) meetings.

3. “ Golden rule” communication

4. Sharing of core values and purpose by the Leadership Team

Once you have the foundation and walls in place, all the good stuff can happen on the inside.

Culture- what happens on the inside– this is when you can mold the culture to be anything you envision.  Your hospital’s culture is what sets you apart from the hospital that is a mile down the road.  It is what brings in the people you want and keeps others far away.

Once you have the foundation, walls and inside complete, then the roof goes on.

Creation-the roof- this is when real and lasting change occurs.  This is when you have an engaged team who are working in their strengths and enabling you to have the most successful hospital possible.

This is a preview of what I will be sharing with you, during the next few weeks, and we will go thru each of these in more detail.  I firmly believe that if you take a step back and take some time to really focus on these 4 core ideas, you can envision, create, and sustain your ideal animal hospital.

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{ 1 comment… read it below or add one }

Robert Nix DVM April 15, 2013 at 2:51 pm

Sorry, Rebecca but …

Where the heck have you been to not understand how we have too many veterinary hospitals existing already that operate under an inefficient business model and are in competition with non profits now for the bread and butter of practice? Actually, establishing standards of practice that are enforced would be the best first step in establishing a ground floor for the companion animal industry.


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